Vertical Communications TeleVantage TeleVantage 7.5 Handbücher

Bedienungsanleitungen und Benutzerhandbücher für Software Vertical Communications TeleVantage TeleVantage 7.5.
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Vertical communications TeleVantage TeleVantage 7.5 Bedienungsanleitung (378 Seiten)

Marke: Vertical-communications | Kategorie: Software | Größe: 4.76 MB |

Englisch

Inhaltsverzeichnis

USING TELEVANTAGE

1

COPYRIGHT

3

TRADEMARKS

3

LIMITED WARRANTY ON SOFTWARE

3

NETWORK CAPTURE TECHNOLOGY

3

Vertical Communications, Inc

4

One Memorial Drive

4

Cambridge, MA 02142

4

Using the Telephone

5

Using ViewPoint

8

CONTENTS

11

Advanced TeleVantage Features

12

Appendices

15

Getting Started

19

INTRODUCING TELEVANTAGE

21

Using the telephone

22

Online Help

26

HTML books

26

Adobe Acrobat PDF books

27

GREETING

29

2-2 USING TELEVANTAGE

30

Using the

33

Telephone

33

PLACING CALLS ON THE PHONE

35

Using an IP phone

36

3-4 USING TELEVANTAGE

38

Redialing the last call

39

Returning the last call

39

3-6 USING TELEVANTAGE

40

ANSWERING AND HANDLING CALLS

43

THE PHONE

43

Call announcing

44

Call waiting

45

Using hands-free answering

46

4-6 USING TELEVANTAGE

48

Creating a conference call

52

Getting an internal dial tone

53

Using line appearances

54

MANAGING VOICEMAIL AND YOUR

57

WITH THE PHONE

57

Logging on to your account

58

5-4 USING TELEVANTAGE

60

Voice Message Commands

60

Calling back a voice message

62

Use after recording a message

63

Managing your greetings

64

4. TeleVantage

64

Available space for greetings

64

Turning call forwarding on

65

Turning call forwarding off

65

Ignoring your call rules

65

5-10 USING TELEVANTAGE

66

USING TELEVANTAGE WITH A

67

6-2 USING TELEVANTAGE

68

Phone Features

69

ViewPoint Features

70

6-6 USING TELEVANTAGE

72

6-8 USING TELEVANTAGE

74

6-10 USING TELEVANTAGE

76

6-12 USING TELEVANTAGE

78

Configuring a SIP phone

80

Using a SIP phone

81

SHARING STATIONS

83

7-2 USING TELEVANTAGE

84

Distinct ring patterns

85

ViewPoint

87

USING TELEVANTAGE VIEWPOINT

89

Canadian

90

8-4 USING TELEVANTAGE

92

8-6 USING TELEVANTAGE

94

Changing your password

95

About the Welcome Wizard

96

About the tip of the day

96

Exiting and logging off

96

The menu bar

97

The toolbar

97

The navigation pane

98

The view bar

99

The status bar

100

Navigation

101

Folder Description

101

Working in multiple folders

102

Using commands in folders

104

Managing items in folders

104

Creating items

105

Cutting and pasting items

106

Copying and pasting items

106

Renaming items

106

Dragging and dropping items

107

SING TELEVANTAGE

108

Printing items in folders

109

Private and public folders

110

Managing folders

110

Viewing public folders

111

Managing the Deleted folder

111

8-24 USING TELEVANTAGE

112

Viewing shared folders

113

Deleting shared items

113

Using voice message bookmarks

114

8-28 USING TELEVANTAGE

116

8-30 USING TELEVANTAGE

118

Exporting the Extensions list

119

Exporting the Call Log

120

Code Result

121

USING PERSONAL STATUSES

123

9-2 USING TELEVANTAGE

124

Icon Status Description

125

9-4 USING TELEVANTAGE

126

9-6 USING TELEVANTAGE

128

9-8 USING TELEVANTAGE

130

Changing your active settings

132

Active settings hierarchy

134

Using the Where I Am default

135

9-14 USING TELEVANTAGE

136

USING THE EXTENSIONS LIST

137

10-2 USING TELEVANTAGE

138

Extensions folder tabs

139

Extensions folder columns

139

10-4 USING TELEVANTAGE

140

Column Description

140

Instant messaging limitations

141

Using instant messaging

142

Disabling instant messaging

142

IEWPOINT

143

11-2 USING TELEVANTAGE

144

Call Monitor folder tabs

145

11-4 USING TELEVANTAGE

146

Call Monitor folder panes

147

Call Monitor folder columns

147

Call ownership

148

Double-clicking calls

149

Taking the call

149

Sending the call to voicemail

149

Grabbing and holding the call

150

Putting a call on hold

151

Transferring a call

152

Recording a call

154

Using the telephone commands

155

11-14 USING TELEVANTAGE

156

Parking a call

157

Unparking a call

157

Sending a call to voicemail

157

Muting a call

158

Playing a caller's name

158

Viewing a call’s history

159

Adding notes to a call

159

Customized ring patterns

160

Viewing shared calls

161

PLACING CALLS IN VIEWPOINT

163

12-2 USING TELEVANTAGE

164

Entering My Numbers

166

12-6 USING TELEVANTAGE

168

Entering a phone number

170

Checking a number

171

12-10 USING TELEVANTAGE

172

12-12 USING TELEVANTAGE

174

Actions >

175

Ending a conference call

176

MANAGING VOICE MESSAGES IN

179

The Voicemail folder

180

Viewing custom data

181

Forwarding a voice message

182

Replying to a voice message

183

E-mailing a voice message

184

Deleting voice messages

185

Hiding and showing notes

186

13-10 USING TELEVANTAGE

188

System tray button

189

Number in navigation pane

189

Stutter dial tone

190

Message waiting light

190

New message sound

190

Setting up pager notification

191

Setting up call notifications

192

Scheduling notifications

193

13-16 USING TELEVANTAGE

194

Space for greetings

196

The Greetings folder

197

Greeting hierarchy

198

Recording a new greeting

198

E-mailing a greeting

198

Play into call

199

USING THE CALL LOG FOLDER

201

Call Log folder filters

202

Call Log folder columns

202

14-4 USING TELEVANTAGE

204

Viewing call details

205

Call Details columns

206

Find Now

207

14-8 USING TELEVANTAGE

208

14-10 USING TELEVANTAGE

210

Advanced

211

TeleVantage

211

Features

211

CALL FORWARDING AND ROUTING

213

15-2 USING TELEVANTAGE

214

Forwarding calls in ViewPoint

215

15-4 USING TELEVANTAGE

216

Call forwarding and voicemail

218

Q Detects a busy signal

219

The Routing Lists folder

220

The active routing list

221

Creating a new routing list

222

15-12 USING TELEVANTAGE

224

Final action Description

224

Routing calls to workgroups

226

15-16 USING TELEVANTAGE

228

MANAGING CONTACTS AND

229

Using contacts folders

230

Private and public contacts

231

Searching for contacts

231

Entering a new contact

232

16-6 USING TELEVANTAGE

234

Sharing your contacts

235

Identifying contacts by name

236

Use phone

237

Delete and then click OK

237

16-10 USING TELEVANTAGE

238

16-12 USING TELEVANTAGE

240

16-14 USING TELEVANTAGE

242

The Workgroups folder

243

Creating a workgroup

243

16-16 USING TELEVANTAGE

244

USING CALL RULES

247

Call Rules overview

248

The Call Rules folder

249

Name field

250

Setting caller conditions

251

Setting schedule conditions

252

Specifying custom hours

253

17-8 USING TELEVANTAGE

254

17-10 USING TELEVANTAGE

256

CUSTOMIZING VIEWPOINT

257

18-2 USING TELEVANTAGE

258

Tab Field See

258

(Internal analog

259

(digital phone

259

(external station)

259

18-4 USING TELEVANTAGE

260

Specifying your phone type

261

Recording a voice title

261

18-6 USING TELEVANTAGE

262

18-8 USING TELEVANTAGE

264

18-10 USING TELEVANTAGE

266

Changing ring patterns

267

Customizing your hold music

268

18-14 USING TELEVANTAGE

270

OK. For instructions on

271

Direct dial field

271

18-16 USING TELEVANTAGE

272

Feature Description

272

18-18 USING TELEVANTAGE

274

18-20 USING TELEVANTAGE

276

Customizing columns

278

Moving columns

279

Resizing columns

279

Sorting by column

279

18-24 USING TELEVANTAGE

280

Managing Add-ins

281

Enabled

282

Options

282

18-28 USING TELEVANTAGE

284

Feature Description See

285

TELEPHONE COMMANDS QUICK

289

A-2 USING TELEVANTAGE

290

Call Handling Commands

290

Quick call commands

291

A-4 USING TELEVANTAGE

292

Logging on

294

Summary of Commands

295

Personal Status commands

296

6 1 from the

296

ORKING AS AN AGENT IN A CALL

297

ENTER QUEUE

297

Starting your shift

298

Ending your shift

299

Taking a break

299

B-4 USING TELEVANTAGE

300

To sign in or out of a queue

301

B-6 USING TELEVANTAGE

302

Using the Call Monitor tabs

303

Wrap-up time

304

Viewing queue activity

304

SUPERVISING A CALL CENTER

307

C-2 USING TELEVANTAGE

308

The Agents pane

309

C-4 USING TELEVANTAGE

310

Agents Pane Information

310

C-6 USING TELEVANTAGE

312

The Queue Statistics pane

314

Queue Statistics Pane

315

C-10 USING TELEVANTAGE

316

When statistics are reset

318

When statistics are refreshed

318

C-14 USING TELEVANTAGE

320

Algorithm Agent positions

320

C-16 USING TELEVANTAGE

322

*55 Queue Statistics

322

C-18 USING TELEVANTAGE

324

C-20 USING TELEVANTAGE

326

ORKING AS AN AGENT IN AN ACD

327

ORKGROUP

327

D-2 USING TELEVANTAGE

328

D-4 USING TELEVANTAGE

330

BROWSER

331

Starting a new search

332

Search criteria

334

Tab Field Description

335

E-6 USING TELEVANTAGE

336

Equals or Does not

337

Contains

337

Saving your current search

338

Loading a saved search

338

E-10 USING TELEVANTAGE

340

E-12 USING TELEVANTAGE

342

USING THE TELEVANTAGE H.323

343

Recommended USB phones

344

SoftPhone requirements

345

F-4 USING TELEVANTAGE

346

Exiting the SoftPhone

347

Setting preferences

348

Setting call restrictions

348

F-8 USING TELEVANTAGE

350

USING THE COUNTERPATH SIP

351

G-2 USING TELEVANTAGE

352

G-4 USING TELEVANTAGE

354

G-6 USING TELEVANTAGE

356

** and use

360

LOGGING ON WITH COMMAND-LINE

361

Using the /station command

362

REPORTING PROBLEMS

363

Reporting other problems

364

Numerics

365

USING TELEVANTAGE I-2

366

I-3 INDEX

367

USING TELEVANTAGE I-4

368

I-5 INDEX

369

USING TELEVANTAGE I-6

370

I-7 INDEX

371

USING TELEVANTAGE I-8

372

I-9 INDEX

373

USING TELEVANTAGE I-10

374

USING TELEVANTAGE I-11

375

USING TELEVANTAGE I-12

376

USING TELEVANTAGE I-13

377

USING TELEVANTAGE I-14

378

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